Do
You Know The Zeitgeist?
The spirit of the time; the taste and
outlook
characteristic of a period or generation.
Beloit
College Mindlist for the Class of 2009
"If I accept you as you
are, I will make you worse; however if I treat you as
though you are what you are capable of becoming, I help
you become that." Johann Wolfgang von Goethe.
Read My
"New Hire Questionnaire"
"Hiring and
Retention Guide"
Your teams are the most
important ingredient in your restaurant success formula!
Period!
And what's the formula you say? Tom Peters said
it best...
"D²MP"
That's Dramatic Difference squared times the money times
the people!
Don't have one of those three and you're screwed! But
this section is on the 3rd element - not that it's the
last thing to consider though!
The Restaurant Coaching
Solutions™ Approach to People Management
Restaurant Coaching Solutions™ is a recognized expert in people
management and I have Coached literally thousands of hourly staff, managers
and owners. I have personally managed staffs from 12 to 150, yet employee
retention, a huge issue in the realm of people management, is one of my
personal success stories.
At Restaurant Coaching Solutions™,
I will encourage you to explore how to select, train, communicate with and
recognize your staff. Through understanding better what motivates and
inspires potential staff, we will move from the application stage to "on
stage" and "back stage," where you will discover the value of creating and
maintaining a culture that supports retention, productivity and business
goals.
This is your chance to better manage
your most important asset. With Restaurant Coaching Solutions™ you
will take away proven concepts to adapt to your business.
With Restaurant Coaching Solutions™
You Will Learn How To…
- Select employees with the
skills who are the right "fit" for your business's culture
- Train employees to make
their best contribution and provide them with opportunities to
improve their performance
- Communicate with all levels
of your business
- Provide a supportive
environment that celebrates success.
Article -
It's The People Stupid!
I
don't believe - and never have - that there is a talent
shortage. There is a "turnover" problem that still
plagues our businesses. I see it every day in every
business I visit that relies on talent to sell a product
or deliver a service that someone else does just across
the street - where they have the same people, sell
basically the same products and services with the same
old, tired systems and enthusiasm! Why bother?
Look up and down your street and count the number of
places that sell a chicken sandwich. Why do people come
to buy yours? Maybe it is because you have super-duper
tasting chicken sandwiches? But...you can have the best
product in the world, along with the best systems to
create it, but forget the "right" people and all you
have left is the best product! Today you cannot afford
to have anything less than "A" and "B" talent in your
management staffs, kitchens, dining rooms, bars, host
stands, sales departments, etc... The good news is that
if you don't, it's not too late to upgrade your team
roster along with your business! (In fact you must get
your house in order before you start to add that "A"
level
The age of the customer always coming first is gone!
Talent comes first! Just see how many guests you get in
your door without it! But instead of ranking
relationships between customers and employees, we should
focus on establishing equity instead. In other words,
never treat a customer better than you do an employee.
Service, like charity, begins at home, and if you’re not
investing in serving your team as equally well as you
serve your guests, you’re headed for trouble, pure and
simple.
So
what does "A" level talent today want or need? Where do
you find them?
How do they think?
You need world-class recruiting, training,
support, and retaining efforts to find, get and keep "A"
level talent today! The talent goes to the one who can
offer all of these and not just one or two. Anything
less than a full-court press on this and the guy down
the street who is walking the walk, wins the game!
Are you utilizing the internet for recruiting? hiring?
orientation? training? retaining? Is your operation
"cool" enough to be where "A" level talent would go to
apply? How about CD's and DVD's?
One store has gone to setting up iPods at each server
station with material that can be viewed and reviewed as
needed by anyone! at anytime! Darrell Rolph, CEO
of Carlos O’Kelly’s, says it best: “Keep it fresh, keep
it focused, and remember to say thank you.”
Read my article
It's The People Stupid!
to get a better handle on the
"People" topic and then call me or email me to find out
what we can do to help you put together a championship
level line-up of the right talent!
"Experience the success you deserve."
Book your
Individual or
Group Coaching Program now.
