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Top of the House

17 “HOT” Leadership Best Practices

We’ve been talking a lot lately about Leadership so here are my top 17 hottest best practices. One-On-Ones: The best tool that... 

16 Important Points To Consider Before You Hire A Hospitality / Food Service Design Consultant

By Lu Schildmeyer 1. Objective Advice. Consultants who are paid fees for there design and specifications are more likely to give you... 

Recent Interviews With Jeffrey

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Marketing 101

Taking the mystery out of mystery shopping.

By George W. Daye, III It is a typical Saturday night shift at a local steak and seafood restaurant. All tables are seated with hungry... 

Why Your Restaurant Needs A Marketing Plan

Or is it enough that people come because the food and service are good. Certainly, if your tables are full every day, you probably... 

Cause Marketing

What do you stand for? Today, restaurants must express their humanity and values in authentic and emotionally compelling ways to reach... 

Back of the House

Food Cost

A major part of your prime cost is food cost. Food cost can be calculated as follows: Net food purchases/ Net food Sales (Net means... 

85 Percent of Consumers Eat Desserts at Least Once a Month

CHICAGO–(BUSINESS WIRE)–New research from foodservice consultancy Technomic found that virtually everyone enjoys... 

Cutting Boards 101

“Usually, a cutting board will tell you when it needs to be replaced — when it begins to discolor and has too many grooves... 

Front of the House

More Service Crap

Two incidents in the last three days while dining out has me thinking that a trend in bad service is developing. I call it “blame... 

Beverage Costs

Beverage cost needs to be broken down into the following categories: Wine Cost: Net Wine purchases/ Net Wine Sales Liquor Cost,... 

Is This Any Way To Act In A Restaurant?

Eating out this week, these are actual quotes used by service staff and managers to address myself, my guests or others around us. 1.... 

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